Qonnection

We are pioneers in the integration of physical and virtual channels of governments...

We offer a comprehensive service to citizens, keeping them informed and updated about their responsibilities with government entities. In addition, we offer them the opportunity to consult and resolve their queries regarding procedures and services in an efficient and timely manner through the fusion of technological tools, communication channels and a highly trained team.

We have an omnichannel approach, involving the availability of multiple services such as:

Call center con amigos

Persuasive Management for Collection and Pedagogy

Facilitates proactive initiatives to contact citizens through personalized campaigns that inform them about transit and government obligations.

Servicio telefonico

Citizen Service for Inbound Calls

This service allows citizens to make inquiries and receive guidance on requests, procedures and services.

Atención fisica

Personalized Physical Attention

We offer a personal attention service at physical locations, designed to guide citizens during their experience, facilitating and optimizing the completion of their procedures.

Negocio futurista

Service Management Technology

We have telecommunications and CRM platforms that centralize citizen information, manage services, ensure traceability and collect data from transit entities and direct contacts.

Chat Whatsapp 2

Integration with CIVii WhatsApp

The project connects citizens with transit entities via WhatsApp, integrating the virtual assistant CIVii. CIVii is expected to handle 80% of the interactions, leaving 20% to human advisors through the same channel.

Encuesta satisfaccion

Satisfaction Survey

We evaluate citizen experience on the phone line and at our offices, monitoring the performance of advisors and the interactive voice response system to ensure quality service.

Our personalized service is integrated with the Collection Management Strategy, allowing us to achieve more efficient and satisfactory results

With the integration of these services, we facilitate personalized communication between the entity and citizens, achieving the efficient delivery of information with the support of automated management through alternate channels, and with timely communication, we make it easier for people to keep up with their transit and government obligations.

Gestion de recaudo

Why Qonnection and not a traditional contact center?

Efficient portfolio management through knowledge and expertise in transit and government.

Interoperability with government entities.

Omnichannel focused on positive citizen experience.

Centralized information on a single platform.

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